Payment Information

Last updated: September 2026

At Via Ad Astra by LT we are committed to providing clear and transparent payment arrangements for our services and packages.

Via Ad Astra by LT is a trading name of Lucija Tot, a sole trader established in England and Wales.

Refund Policy

Initial consultations are provided free of charge.

For any paid service or package, cancellation and refund eligibility will depend on the applicable Client Agreement, the stage of the service at the time of cancellation or withdrawal, the services already provided, and any applicable statutory rights.

Where a client has a statutory right to cancel, including where applicable under UK consumer law for contracts entered into at a distance, those rights will apply and are not affected by this policy. Any refund or payment due following cancellation will be determined in accordance with applicable law and the terms of the relevant Client Agreement, including any provisions relating to cancellation, commencement of services and payment for services already provided.

The specific cancellation and refund terms applicable to the service or package will be provided to the client in the Client Agreement before the engagement begins. Nothing in this Payment & Refund Policy affects any statutory rights that cannot lawfully be excluded or limited.

Payment Security

Payments are made directly by bank transfer to the business bank account specified on the relevant invoice. We do not collect or store clients' credit or debit card details.

Clients should retain their invoice and proof of payment for their records.

Payment & Invoicing

All services are provided subject to the payment terms set out in the applicable Client Agreement. An invoice will be issued in accordance with the agreed payment schedule. Payment must be made by bank transfer to the business bank account details stated on the invoice.

Clients are required to ensure that payment is made in full by the applicable due date specified on the invoice. The invoice number should be quoted as the payment reference so that payments can be correctly identified and allocated.

Bank account details provided on an invoice should be carefully checked before payment is made. If there is any uncertainty regarding payment details, or if a request is received to make payment to different bank account details, clients should contact us directly using our official contact details before proceeding with payment.

If you have any questions about payments, invoices, cancellations or refunds, please contact:

Via Ad Astra by LT
Email: contact@viaadastra.net