Terms & Conditions

Last updated: 18 September 2026 

 

Welcome to Via Ad Astra by LT.

 

These Terms & Conditions provide general information regarding the use of our website and the provision of our educational counselling and related services.

 

Where you engage Via Ad Astra to provide paid services, the specific terms of your engagement will also be governed by the applicable Client Agreement, together with any policies expressly incorporated into that agreement.

 

1. About Us

Via Ad Astra by LT is a trading name of Lucija Tot, a sole trader established in England and Wales.

 

Via Ad Astra provides educational counselling, guidance and related support services to students and families. Our services may include educational planning, application guidance, university or programme selection support, application preparation and other services as described for the relevant package or engagement.

 

For the purposes of these Terms & Conditions, references to “Via Ad Astra,” “we,” “us,” or “our” refer to Lucija Tot trading as Via Ad Astra by LT.

 

References to “client,” “you,” or “your” refer to the individual engaging our services and, where applicable, the parent, guardian or other person responsible for the student.

 

2. Our Services

The specific services provided will depend on the package or service selected by the client and will be outlined in the applicable Client Agreement. We will provide our services with reasonable care and skill. The scope of our services is limited to the support and guidance expressly agreed with the client. Any services not expressly included in the agreed package or Client Agreement are outside the scope of the engagement and may be subject to an additional fee, which will be agreed before those additional services are provided.

 

3. No Guarantee of Outcomes

Our services are intended to provide educational guidance and support. However, we do not guarantee admission, acceptance, offers, scholarships, funding, visa approval, grades, examination results, employment or any other outcome determined by a university, school, educational institution, government authority, examination body or other third party. Admissions and other decisions are made independently by the relevant institutions or authorities and may depend on factors outside our reasonable control. Our advice and guidance should therefore not be understood as a guarantee of any particular result.

 

4. Client Responsibilities

To enable us to provide our services effectively, clients are responsible for providing accurate, complete and timely information and documentation relevant to their application or engagement.

Clients are responsible for:

• providing information that is accurate and not misleading;

• providing requested documents and information within agreed timeframes;

• reviewing information and documents provided for approval before submission, where applicable;

• notifying us promptly of any changes that may affect their application or engagement;

• complying with applicable deadlines and requirements imposed by educational institutions or other relevant authorities; and

• responding to reasonable requests for information or clarification.

We are not responsible for delays, errors, missed deadlines or adverse outcomes to the extent that they result from inaccurate, incomplete, misleading or late information supplied by the client.

 

5. Application Materials and Accuracy

Where we assist with the preparation or review of application materials, the client remains responsible for ensuring that all information submitted in their name is truthful and accurate. We will not knowingly prepare or submit false, misleading, plagiarised or fraudulent information on behalf of a client. Where client approval is required before submission, the client is responsible for reviewing and approving the relevant material. Our role is to provide guidance, feedback and support. Responsibility for the truthfulness and accuracy of information submitted in an application remains with the applicant.

 

6. Fees, Invoicing and Payment

Our fees and payment schedules will be communicated to the client before engagement and confirmed in the applicable Client Agreement and/or invoice. Payment is made by bank transfer to the business bank account details provided on the relevant invoice. 

 

Invoices must be paid in full by the applicable due date unless otherwise agreed in writing. The relevant invoice number should be quoted as the payment reference so that payments can be correctly identified and allocated. Clients should carefully verify the bank account details stated on an invoice before making payment. If a client receives a request to make payment to different bank account details, they should contact us using our official contact details before making payment. Where payment is overdue, we reserve the right, subject to the applicable Client Agreement and applicable law, to suspend or delay services until outstanding amounts have been paid.

 

Further information regarding payment and refunds is set out in our Payment & Refund Policy and the applicable Client Agreement.

 

7. Cancellation and Refunds

Cancellation and refund arrangements are governed by the applicable Client Agreement, our Payment & Refund Policy and applicable law. Where applicable, clients may also have statutory cancellation rights, including rights arising in connection with distance contracts. Further information regarding cancellation rights, including any applicable cancellation period and arrangements where a client requests that services begin during that period, will be provided in the relevant Client Agreement.

 

Where services have already been provided, any amount payable or refundable following cancellation will be determined having regard to the services performed, the stage reached in the relevant service or application process, the applicable Client Agreement and applicable law. Nothing in these Terms & Conditions or our Payment & Refund Policy is intended to exclude or restrict any statutory rights available to consumers.

 

8. Educational Institutions and Third Parties

We may provide guidance relating to universities, schools, programmes, admissions requirements, deadlines, scholarships and other third-party services or institutions. Information relating to third parties may change and may be subject to the policies, requirements and decisions of those third parties.

 

While we endeavour to provide accurate and current guidance, clients should verify important requirements, deadlines, fees and policies directly with the relevant institution or authority where appropriate. We are not responsible for the independent decisions, actions, omissions, policy changes or delays of third parties where these are outside our reasonable control and are not caused by a breach of our obligations.

 

9. Confidentiality and Privacy

We will treat information provided by clients as confidential and will use it for the purposes of providing the agreed services, administering the client relationship and complying with applicable legal obligations. There may be circumstances in which information must be disclosed where required by law or where otherwise permitted under applicable data protection legislation.

 

Further information regarding how we collect, use, store and protect personal information is provided in our Privacy Notice.

 

10. Intellectual Property

Unless otherwise agreed in writing, all original materials, documents, templates, written guidance, resources and other content created by Via Ad Astra and provided as part of our services remain our intellectual property. Clients may use materials provided to them for their own personal educational purposes in connection with the services for which they have engaged us. Such materials may not be reproduced, distributed, commercially exploited, published or provided to third parties without our prior written consent, except where permitted by law. This provision does not affect ownership of materials or information originally supplied by the client or a third party.

 

11. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current. However, website content is provided for general informational purposes and may be updated or changed from time to time. Educational requirements, admissions procedures, deadlines, fees and institutional policies can change. Clients and website visitors should therefore verify particularly important or time-sensitive information with the relevant institution or authority where appropriate.

 

Nothing on our website constitutes a guarantee of admission, acceptance, funding, scholarship, visa approval or any other educational or professional outcome.

 

12. Limitation of Liability

We will provide our services with reasonable care and skill. To the extent permitted by law, we are not responsible for losses, delays or adverse outcomes resulting from circumstances outside our reasonable control, including independent decisions or actions of educational institutions, government authorities, examination bodies, visa authorities or other third parties. We are also not responsible for consequences to the extent that they result from inaccurate, incomplete, misleading or late information supplied by the client. Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, or any statutory rights available to consumers.

 

13. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay in providing services to the extent that the failure or delay results from circumstances beyond our reasonable control. Such circumstances may include changes to institutional or government requirements, strikes, significant technical failures, natural disasters, public emergencies or other events that could not reasonably have been anticipated or prevented. Where reasonably possible, we will communicate with affected clients and take reasonable steps to minimise the impact on the services.

 

14. Suspension and Termination

Either party may terminate the engagement in accordance with the applicable Client Agreement and applicable law.

 

We may suspend or terminate services where a client:

• fails to make required payments;

• provides materially false or misleading information;

• engages in abusive, threatening or inappropriate conduct;

• asks us to participate in dishonest, fraudulent or otherwise improper conduct; or

• otherwise materially breaches the applicable agreement.

 

Where appropriate, we will provide reasonable notice before suspending or terminating services, unless the circumstances reasonably require more immediate action. Any consequences of termination, including outstanding payment obligations and any eligibility for a refund, will be determined in accordance with the applicable Client Agreement and applicable law.

 

15. Students Under 18

Where services are provided to a student under the age of 18, the contracting client will ordinarily be the student's parent or legal guardian unless otherwise agreed and legally appropriate. The parent or legal guardian engaging our services is responsible for confirming that they have appropriate authority to do so. Where appropriate for the agreed services, we may communicate directly with the student. The arrangements for such communication and any relevant permissions may be addressed in the applicable Client Agreement.

 

16. Complaints

We are committed to addressing concerns fairly and professionally. Clients who wish to raise a complaint should contact us using the official contact details provided on our website and provide sufficient information for us to understand and investigate the matter. We will review complaints and aim to respond within a reasonable timeframe. Nothing in this section affects any statutory rights or remedies available to the client.

 

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements or other relevant circumstances. The latest version will be published on our website together with the applicable updated date. Changes to these website Terms & Conditions will not automatically amend the terms of an existing Client Agreement unless expressly agreed or otherwise permitted under that agreement and applicable law.

 

18. Relationship with the Client Agreement

Where a client engages us for paid services, the applicable Client Agreement will set out the specific terms governing that engagement, including the scope of services, fees, payment arrangements and relevant cancellation provisions. These Terms & Conditions, the Client Agreement and any policies expressly incorporated into the Client Agreement should be read together. If there is any inconsistency between these general Terms & Conditions and a specific Client Agreement, the Client Agreement will take precedence in relation to that engagement, subject always to applicable law and any statutory rights that cannot lawfully be excluded or restricted.

 

19. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales, subject to any mandatory legal rights that may apply. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or protections available to consumers under applicable law.

 

20. Contact

If you have any questions regarding these Terms & Conditions, our services or your Client Agreement, please contact:

 

Via Ad Astra by Lucija Tot
Lucija Tot, Sole Trader
Email: contact@viaadastra.net
Website: www.viaadastra.net